Effective from: 12 September 2026
We want you to be happy with your Comfortrek purchase. Our standard return window is 7 calendar days from the date of delivery, subject to the conditions below.
1. When a return is eligible
- The order must be marked delivered and the return request must be submitted within 7 calendar days of delivery.
- The product must be unused, unwashed and in saleable condition, with its original packaging, tags, accessories and documents where supplied.
- For verification, our online return form requires a short video showing the product and the reported issue.
- Only items purchased from Comfortrek and matching the order details are eligible.
2. What is not normally eligible
- Products showing signs of use, wear, stains, damage caused after delivery, misuse or alteration.
- Missing original packaging/accessories when those items are necessary for resale.
- Requests submitted after the 7-day return window.
- Items damaged because of improper packing by the customer during a return.
- Products sold as final sale or otherwise specifically marked non-returnable at the time of purchase.
3. Damaged, defective or incorrect items
If an item arrives damaged, defective or different from what you ordered, report it as soon as possible, preferably within 48 hours of delivery. We may ask for photos/video and delivery-package evidence. If the issue is verified as our fault, Comfortrek will arrange the appropriate resolution and will not charge the customer for the return logistics.
4. Change-of-mind returns
For an eligible unused return where the product is not defective or incorrect, the customer is responsible for return shipping. If Comfortrek arranges the pickup, the actual return logistics cost may be deducted from the refund. The original outbound shipping charge, if separately charged, is non-refundable.
5. How to request a return
Use Returns & Exchange, enter your order number and phone number, select the eligible item, explain the reason and upload the required video. Submission does not itself mean the return is approved. Our team reviews the request and the available evidence before approving it.
6. Approval and inspection
Once approved, we will provide return instructions or arrange collection where available. The returned product may be inspected after receipt. A return can be declined if inspection finds that the eligibility conditions were not met.
7. Refunds
After the returned item is received and passes inspection, the approved refund is processed to the original payment method where technically supported. Payment-gateway or banking processing time is outside our control; allow 5–10 business days after refund initiation for the amount to appear, depending on the payment provider.
For prepaid orders, the refundable amount is based on the eligible product amount after applicable deductions described above. COD refunds require the customer to provide valid bank/UPI details through the support process.
8. Exchanges
Exchange requests are subject to stock availability and may be handled as a replacement or refund at Comfortrek's discretion. If the requested replacement is unavailable, an eligible refund will be offered instead.
9. International orders
International orders may be subject to additional return shipping, customs, duties and tax rules. Import duties/taxes already paid to a destination authority may not be recoverable from Comfortrek. The applicable international return instructions shown for the order will take precedence.
10. Fraud and misuse
We may reject or investigate repeated, abusive or fraudulent return activity. Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer law.
11. Need help?
Contact us through the Contact page or the Comfortrek AI Support chat. Keep your order number available so we can locate the purchase quickly.